Refund and Returns policy

Vitacure Refund and Returns Policy

At Vitacure, we strive to ensure your complete satisfaction with our products and services. If you are not entirely happy with your purchase, our Refund and Returns Policy outlines the steps you can take. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds and Returns Eligibility

Prescription Medications: Due to the nature of prescription medications and regulatory requirements, we cannot accept returns or issue refunds on prescription drugs unless there was an error on our part, such as incorrect medication, dosage, or damaged goods.
Over-the-Counter Products: Non-prescription items, including over-the-counter medications, supplements, and health products, may be eligible for returns or refunds if they are unopened, unused, and in their original packaging. Requests must be made within 30 days of the purchase date.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Non-Returnable Items

Opened Products: We cannot accept returns or provide refunds for products that have been opened or used, as these items cannot be resold due to safety and hygiene concerns.
Perishable Items: Products with a short shelf life, such as food supplements or perishables, are not eligible for returns unless they arrive damaged or defective.

Return Process

Contact Us: If you believe you are eligible for a return or refund, please contact our customer service team within 30 days of receiving your order. Provide your order number, details of the product, and the reason for the return or refund request.
Approval: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to proceed.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure your return reaches us safely.
Processing: Once we receive your returned item and confirm it meets the return criteria, we will process your refund. Refunds are typically issued to the original payment method within 5-10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs. Please provide photos of the damaged product and retain the original packaging for inspection.

Exchanges

If you wish to exchange a product, follow the same steps as outlined in the return process. Exchanges are subject to product availability.

Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team through our website or by email. We are here to assist you and ensure you have a positive experience with Vitacure.

This policy is designed to provide you with a smooth and hassle-free return or refund process while ensuring compliance with safety regulations. Thank you for choosing Vitacure for your health and wellness needs.